Returns & Refunds

Before proof approval

Contact us as soon as possible if you need to change or cancel an order. If production has not started, we will explain the available options and any non-recoverable work or third-party costs, subject to applicable law.

Personalized products

Because custom products are made to your specifications, they are generally not returnable for a change of mind after the final proof is approved and production begins. This rule does not limit rights that cannot be excluded by law.

Damaged, defective, incorrect or not-as-described items

Contact support@nuubiz.com within 7 days after delivery. Include the order number, a description, photos of the product, packaging and shipping label, and a short video when the issue involves NFC or another functional feature. After review, we may repair, replace, remake or refund the affected item as required by law.

What is not normally a defect

Minor differences caused by display calibration, material texture, manufacturing tolerances or transparent surfaces are not defects when they remain within the tolerances disclosed before approval. A QR code that leads to the customer-approved destination is not defective because the destination page later changes, expires or is blocked by a third party.

Return authorization

Do not ship an item back without instructions. We will provide the return address and authorization when a physical return is required. Unauthorized returns may be delayed or rejected where permitted by law.

Refund timing

Approved refunds are issued to the original payment method. Financial institutions may require additional processing time. Shipping, duties and taxes are refunded only when required by law or expressly confirmed by us.